eSora Labs uses a limited set of subprocessors to deliver and support NILARA. Each is engaged under written terms that require appropriate protection of personal data. This list describes categories of providers; the current itemized list is available to customers under agreement.
| Category | Purpose | Region |
|---|---|---|
| Cloud infrastructure | Hosting and storage of the platform | Canada / customer region |
| Email delivery | Transactional and notification email | North America / EU |
| Analytics | Website usage measurement | North America / EU |
| Customer support | Support ticketing and communication | North America / EU |
| Identity | SSO and provisioning integrations | Customer-selected |
We maintain this list and provide a mechanism for customers to be notified of new subprocessors before they begin processing, as set out in the DPA.
Customers can request the current itemized subprocessor list fromlegal@nilara.io.